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Feedback Policies

Feedback is an open forum where members can leave comments about their experiences with their transaction partners. It's important to remember that, in most cases, the Feedback you leave is permanent. Also, there are a few things we won't allow (see Basics).

Top questions

What if my trading partner won't leave me Feedback?

We know it can be frustrating when you've completed a transaction with another Bid Hogs member and they haven't left you Feedback. However, while we really encourage it, we don't require buyers and sellers to leave Feedback.

We do remind members to leave Feedback when they've completed a transaction, but you can also send your transaction partner a quick, friendly email to request Feedback.

How do I leave a follow-up response to Feedback?

Each time you buy or sell something, you have an opportunity to leave Feedback about your experience. That Feedback is an essential part of what makes Bid Hogs a successful community.

Feedback consists of a positive, negative, or neutral rating, along with a short comment. Buyers and sellers build reputations that are based on all the Feedback ratings and comments left by their trading partners.

This information is available in each member's Feedback Profile, and helps prospective trading partners buy and sell with confidence.

Can Feedback be changed or removed?

When you buy or sell items on Bid Hogs, other members can leave you Feedback about the transaction, which can be seen by all members. Feedback represents your reputation as a Bid Hogs member.

If you'd like to change Feedback you received or Feedback you left for another member, you have a few options:

If you want to: Respond to the Feedback you received

Then: Reply to Feedback received

If you want to: Ask a buyer to change the Feedback they left for you

Then: Submit a Feedback revision request

If you want to: Follow up on Feedback you left for a member

Then: Leave a follow-up Feedback comment

If you want to: Change negative or neutral Feedback you left for a seller

Then: Ask seller to request a Feedback revision

If you want to: Ask Bid Hogs to remove Feedback due to a Feedback violation

Then: Report the Feedback to us

Help Topics
Basics
Feedback extortion

Buyers aren't allowed to use threats of poor Feedback or low detailed seller ratings to get something that wasn't part of the original listing. Sellers aren't allowed to demand positive Feedback from buyers.

What are the guidelines?

Examples of Feedback extortion

Not allowed

The buyer can't threaten to leave negative Feedback or low detailed seller ratings if the seller won't:

  • Accept a return and pay for return shipping if not covered by the original listing or Bid Hogs Money Back Guarantee.
  • Give a full or partial refund for an item if not covered by the original listing or Bid Hogs Money Back Guarantee.
  • Lower the shipping and handling costs.
  • Refund payment before the buyer ships the item back to the seller.
  • Send an extra item that wasn't part of the original listing. (This doesn't include a situation where a buyer requests a replacement for an item that doesn't match the original item description.)

The seller can't:

  • Refuse to ship the item or refund the buyer unless the buyer leaves positive Feedback or high detailed seller ratings.
  • Tell the buyer that they can’t use a warranty included in the listing unless the buyer leaves positive Feedback or high detailed seller ratings.
  • Offer monetary compensation, like a partial refund, to the buyer in exchange for positive Feedback or revising negative or neutral Feedback.
Feedback manipulation

Members aren't allowed to exchange Feedback for the sole purpose of increasing Feedback scores, gaining Bid Hogs privileges, or enhancing reputation. Buyers aren't allowed to attempt to damage a seller's Feedback through a series of repeat purchases, or to leave negative comments with a positive feedback rating.

Feedback in seller terms and conditions

Sellers can't include terms or conditions in a listing that limit or restrict the buyer's right to leave Feedback.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of Bid Hogs fees on cancelled listings
  • Loss of Power Seller status
Defect removal policy

Ratings and comments are generally a permanent part of a member's Feedback Profile. However, there are a few situations when we might remove or adjust Feedback related to a defect that's been removed, or Feedback comments that include, for example, links, profanity or other inappropriate content.

What are the guidelines?

Automatically removed

We automatically remove defects, adjust your late shipment rate, and remove feedback when:

  • The buyer didn't pay for a purchase and an unpaid item case is recorded against the buyer.
  • The defect, feedback, or late shipment was the direct result of a Bid Hogs site issue or program error.
  • The delivery estimate shown in the listing was shortened, but tracking shows the item was delivered by the carrier's longest delivery estimate.
  • We take action against a buyer for violating the Buying Practices policy.
  • We instruct you to hold a shipment or take action to cancel the transaction.
  • We can determine through valid tracking that the defect, feedback, or late shipment was the direct result of systemic delays in shipping or communication. Examples include wide-scale shipping carrier delays, items stopped at state lines, or power outages due to extreme weather. Actual qualifying events are listed on our announcement board.

Not eligible for removal

The following scenarios aren't eligible for removal:

  • We may remove a feedback comment that violates Bid Hogs policy, such as containing profanity or links, but the feedback rating or any defects aren't necessarily removed.
  • Late shipment appeals for transactions without tracking to verify on-time order fulfilment or delivery.

Manual review

There are some circumstances where a defect, feedback, or late shipment can be manually reviewed. Sellers may appeal in these cases, but must make the request within 90 days of the transaction.

Examples include:

  • You upload tracking that confirms the item was shipped within the handling time or the item was delivered by the estimated delivery date, but the late shipment rate wasn't automatically updated because the tracking isn't integrated with Bid Hogs.
  • In cases where there is an attempted delivery, we consider this "delivered" for the purposes of adjusting late shipment rate or removing feedback.
  • The Feedback comment contained inappropriate content (such as profanity) as described in our Member-to-member contact policy. While inappropriate comments will be removed, the rating will remain.
How to

Responding to Feedback and adding follow-up comments

Occasionally, you may want to respond to Feedback someone has left for you, or leave a follow-up comment to Feedback you left for someone else. The Feedback Forum gives you the tools you need.

Replying to Feedback someone left for you

  1. Visit the Feedback Forum.
  2. Click Reply to Feedback Received on the right side of the page.
  3. Locate the comment you want to respond to, and click Reply link.
  4. Enter your response in the box, and click Leave Reply.

Leaving a follow-up comment on Feedback you left

  1. Visit the Feedback Forum.
  2. Click Follow Up to Feedback Left on the right side of the page.
  3. Locate the comment you want to follow up on, and click Follow up.
  4. Enter your follow-up comment in the box, and click Leave Follow-up Comment.

How sellers can request Feedback revisions from buyers

When you buy or sell items on Bid Hogs, other members can leave you Feedback about the transaction, which can be seen by all members. Feedback represents your reputation as a Bid Hogs member.

We know how important your reputation and your Feedback score are to you. If you'd like to change Feedback you received or Feedback you left for another member, you have a few options:

If you want to: Then: Respond to the Feedback you received Reply to Feedback received Ask a buyer to change the Feedback they left for you Submit a Feedback revision request Follow up on Feedback you left for a member Leave a follow-up Feedback comment Change negative or neutral Feedback you left for a seller Ask seller to request a Feedback revision Ask Bid Hogs to remove Feedback due to a Feedback violation Report the Feedback to us

Revising a seller's Feedback

A seller may ask you to revise negative or neutral Feedback that you gave. When this happens, we'll send you an email notification.

Revising a seller's Feedback

If you agree to revise the seller's Feedback, here's how to make the change.

To revise a seller's Feedback:

  1. In the email you received, click the Accept request button to display the Revise seller's Feedback page.
  2. Select the radio button that indicates your revised Feedback rating.
  3. Note: You can't change a neutral rating to a negative rating.

  4. Enter your revised comment in the "Revise comment" text box.
  5. Select the number of stars that indicate your revised rating for each of the following:
    • How accurate was the item description?
    • How satisfied were you with the seller's communication?
    • How quickly did the seller ship the item?
    • How reasonable were the shipping and handling changes?
  6. Click the Revise Feedback button.
  7. Review the original and revised Feedback.
  8. To confirm your changes, click the Confirm button. To go back and make changes, click Edit.

Declining a seller's request

In some situations, you may want to decline the seller's request.

To decline the seller's request:

  1. In the email you received, click the Decline request button to display the Decline seller's Feedback request page.
  2. Click the Keep Original Feedback button.
  3. Under "Tell the seller your reason for declining the request," select the button that best describes your reason. If your reason is not represented, you can select Other and provide a reason. If you'd rather not share your reason, select I don't want to share the reason with the seller.
  4. Click the Submit button.