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Selling Practices Policy

Overview

Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction.

Some of the simplest things you can do are to provide accurate and consistent details about your item and to be clear and specific about the terms and conditions of the sale.

You should also make every effort to provide excellent customer service from start to finish, including:

  • Charging reasonable shipping and handling costs
  • Using a reliable and bonded shipper
  • Specifying your handling time and return policy in your listing
  • Responding to buyers' questions promptly
  • Being professional throughout the transaction
  • Making sure the item is delivered to the buyer as described in your listing
  • Frequently reviewing and updating listings to make sure all information such as inventory status and item condition is accurate and up to date

To help you meet our seller performance standards, we have some basic requirements all sellers must meet. We also have tips on how you can meet and exceed buyer's expectations.

Guidelines

Be sure to follow the guidelines in this policy. If you don't, your listings may be removed and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account. Keep in mind that you could also lose your Top-Rated Seller status.

Item description

The listing page is where buyers get most of their information about an item. Information in the listing helps buyers decide what to buy and know what to expect when they receive an item. It's important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way.

You're required to:
  • Specify the condition of the item
  • Describe any defects or flaws in the item—this helps avoid problems or buyer dissatisfaction.

Note: When selling a used, refurbished, or flawed item, you must include photos of the actual item for sale instead of a stock photo.

Terms and conditions

It's important that you clearly specify the terms and conditions of the sale in your listing so that buyers know what to expect.

You're required to include the following details in your listing:

  • Forms of payment you accept
  • Return policy
  • Restocking fee, if applicable
  • Shipping method, costs, and other information
  • Taxes and any applicable government imposed fees (such as electronic waste disposal fees)
  • Terms of the transaction

You're required to meet the expectations you've set in your listing.

Shipping and handling costs

Be sure to specify shipping costs and related service charges in your listings.

Actual shipping cost: This is the amount for shipping the item. It should be what you paid the carrier.

Handling cost: This can include the cost of packaging materials and insurance cost, if any.

Delivery confirmation and extra services: If you choose to use these options, you must add them to your shipping and handling costs, and you can only charge what they actually cost. Examples of services include:

  • Collect on Delivery
  • Delivery Confirmation
  • Special Handling

Tax and government-imposed fees: Only applicable federal, state, country, city, Value Added Tax (VAT), or equivalent taxes may be charged.

Communication

Do whatever you can to provide excellent customer service. Meeting or exceeding buyers' expectations can help you improve your performance on Bid Hogs.

  • Respond promptly to any questions during the bidding or buying process, as well as after the item has been purchased.
  • Communicate professionally, including emails.
  • Be responsive to any buyer concerns or problems.
  • You're not allowed to use profane or offensive language with anyone on Bid Hogs.
  • You're not allowed to send anyone on Bid Hogs inappropriate images including nudity, profanity, or other general content not related to a Bid Hogs listing.

Most often, transactions without additional communication are a sign of great service, and you shouldn't receive low detailed seller ratings for communication in these situations.

Communication between a buyer and seller isn't undesirable. If you exchange messages—and the buyer is satisfied with your response—the buyer may give you 5 stars for communication based on their interaction with you.

Returns

You're required to specify your return policy in your listings, even if you don't accept returns.

If you accept returns, a buyer can return an item for any reason, including if they change their mind about a purchase—as long as the return meets the return requirements—for example, returning an item within your stated time frame, and meeting item condition requirements.

If you accept returns, you must specify:

  • The time period in which a buyer must notify you about a return
  • Who pays for return shipping
  • If there are item conditions required for return, and clearly state those conditions
  • How the refund is issued (money back, replacement or exchange)

Even if you specify that you don't accept returns, a buyer may be able to open an Bid Hogs Money Back Guarantee case for eligible items if the buyer didn't receive an item or the item doesn't match the listing description. Learn more about seller performance standards.

Photos

Along with the description, photos are the most important part of a listing. Photos help buyers to see exactly what they're getting as well as specific details for which they may be looking. When selling used vehicles, photos are especially important because they let the buyer to see actual condition of the item along with other details like color.

Other Rules for Sellers

You're responsible for reviewing and understanding our rules for sellers, as well as all relevant laws and regulations in your User Agreement. Knowing our policies before you list an item can lead to smoother, more successful transactions, and it can help you avoid breaking rules by mistake.