When a buyer wins an item, or uses Buy It Now to purchase an item, the buyer is obligated to complete the purchase by sending full payment to the dealer/seller or arrange for financing that is acceptable to the dealer.
If a buyer doesn't pay within 2 days, a seller can open an unpaid item case in the Resolution Center. If the buyer still doesn't pay or reach some other agreement with the seller, Bid Hogs may record the unpaid item on the buyer's account.
When an unpaid item case closes without payment from the buyer, the seller is eligible to receive a final value fee credit to their seller account. Also, if the seller relists the item and it sells the second time, Bid Hogs may refund the insertion fee for the relisting.
Excessive unpaid items on a buyer's account may result in a range of consequences, including limits on or loss of buying privileges. Even if you don't have excessive unpaid items, we may limit your buying until you've established a good buying history or paid for the items to which you are committed.
If you've placed a winning bid or clicked the Buy It Now button in a listing, you've committed to purchasing that item. If you don't pay for it, even if you've changed your mind, you violate the unpaid item policy. Here are some examples:
We always encourage our members to communicate with each other when there's a problem with a transaction. The first step is to contact the member through the Resolution Center and try to resolve the problem.
To start the resolution process, please tell us what your problem is:
I bought an item.
I sold an item.
Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid (not exceeding $100,000) for purchase of an eligible vehicle on Bid Hogs.com or through the Bid Hogs mobile application. The types of fraud that are generally covered are:
VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. pre-purchase research and inspection). We encourage you to perform appropriate research and exercise proper care and judgment in the purchase of any vehicle.
VPP is managed by an independent service provider (the "VPP Administrator") that is not affiliated with Bid Hogs, Inc. ("Bid Hogs"). All VPP requests will be processed by the VPP Administrator. Restrictions and limitations are set forth below.
Purchases are covered by VPP when all of the following criteria are met:
* A purchase is successful if you receive confirmation in My Bid Hogs that you won, or purchased, the vehicle through an auction, Buy It Now, or Best Offer.
Purchases are covered by VPP in the situations below:
Purchases and/or associated losses are NOT covered by VPP in the examples below:
Ancillary losses10. Punitive damages, lost profits, loss of work, travel expenses, or restocking costs.
Title / ownership issues11. Misstatements about the type of title brand, for a vehicle listed with anything but a "clear" title. 12. Failure to receive a certificate of title for a vehicle that was listed with a title brand or with the title being described as anything but "clear". 13. Receiving a title that is not signed, is improperly assigned, or receiving a title but not being able to register the vehicle (unless you are unable to register the vehicle due to an undisclosed lien against its title). 14. Losses based on a vehicle classified as "theft recovery" or "previously stolen" but recovered by a law enforcement agency prior to being listed on Bid Hogs.
Other15. Buyer's remorse. 16. Any damage or listing discrepancies that were disclosed to you prior to taking possession of the vehicle. 17. Any damage that could have been discovered upon a reasonable inspection before you paid for and picked up the vehicle in person. 18. Any damage that does not impact the safety or operability of the vehicle. 19. Repairs or alterations made by you to the vehicle without the consent of the VPP Administrator. 20. Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions. 21. Transactions occurring off-Bid Hogs or on any other website.
We find that the basis for many reimbursement requests is often a simple misunderstanding between a buyer and a seller. As a result, we encourage you to first try to resolve any issues through communicating with the seller.
If you can't resolve the issue with the seller, submit a detailed reimbursement request, in writing, no later than 45 days** after the listing end date. You would generally receive a reimbursement determination and payment (if approved) within 45 days after the reimbursement request was submitted.
Upon Bid Hogs's review of your reimbursement request, you will be provided with instructions to submit your request directly to the VPP Administrator. The VPP Administrator will contact you within a couple of business days to obtain additional details about your request and to discuss the appropriate next steps. You will be required to substantiate your request by providing, for example, damage estimates from no fewer than two approved service facilities (at your expense) or allowing the VPP Administrator to inspect the vehicle at any time.
Any action taken by you during the review process without the VPP Administrator's consent, that impairs the VPP Administrator's ability to mitigate any potential loss, will void your eligibility for VPP reimbursement.
Bid Hogs and the VPP Administrator will determine: (1) whether you are eligible to participate in the VPP program, (2) whether you have suffered a loss, (3) if the loss was caused by the type(s) of fraud that qualify for a VPP reimbursement and (4) the reimbursement amount.
** There are two situations in which the time for filing a reimbursement request may be extended:
In each case, including the examples outlined below, the maximum amount you may receive is limited to the purchase price, not exceeding $100,000, for items purchased on or after March 1, 2017.
If you pay for the vehicle, but don't receive it, you will receive your purchase price amount paid, up to $100,000.
If you pay for the vehicle, but after taking possession discover that there is an undisclosed lien against the title, you will receive the lesser of: (i) the purchase price paid and (ii) the amount necessary to clear the undisclosed lien, up to $100,000.
If you pay a refundable deposit, but do not complete the purchase and the seller doesn't refund your deposit, you will receive your deposit paid, up to $100,000.
If you suffer a loss from undisclosed damage to a qualifying component of a vehicle you purchased, you will receive the cost of repairs determined by the lower of all replacement/repair estimates from two approved services facilities.
If you suffer a loss based on a year, make, model or odometer misrepresentation (above 5,000 miles, in vehicles less than 20 years old), the devaluation amount of the vehicle will be determined by the difference between the purchase price and the NADA clean retail value (see nadaguides.com).
In cases of extensive devaluation, or where part replacement costs are a significant percentage of the purchase price, the VPP Administrator may exercise their option to reimburse the purchase price (not exceeding $100,000), and take possession of the vehicle. If you refuse this offer, then the VPP Administrator may offer you a cash settlement of a discounted percentage of the purchase price.
Incidental fees or expenses that the buyer and seller negotiate outside of Bid Hogs are not covered by VPP.
If you qualify for a reimbursement and the VPP Administrator takes possession of the vehicle or the vehicle is returned to the seller, you will be reimbursed for original shipping fees up to a maximum of $800, provided that you originally used a licensed shipper to transport the vehicle from the seller to you.
VPP protection is secondary to any other avenue of recovery. As such, any recoveries reimbursed or credited to you by any third party will be deducted from the reimbursement amount.
If the seller pays and/or offers you a settlement equal to, or better than, the amount you are eligible to receive under VPP, you will not be eligible to receive any payments under VPP.
Bid Hogs may terminate VPP or modify these Terms and Conditions with or without notice to you. The Terms and Conditions of the VPP program specified on this page at the time that you purchased your vehicle will apply. It is your responsibility to periodically review these Terms and Conditions to ensure you are familiar with them at the time of your purchase.
You're responsible for final value fees whether you complete a transaction with a buyer or not. In a few circumstances, however, you may be eligible for a final value fee credit.
To be eligible to receive a final value fee credit, you must have resolved a return, refund, or cancellation request opened in My Bid Hogs or Seller Hub. You're also eligible for a final value fee credit if you open an unpaid item case in the Resolution Center.
If you qualify for a final value fee credit, we credit the fee to your seller account after the transaction issue is resolved.
You can request a final value fee credit when:
If you qualify for a final value fee credit, we apply the credit to your account. You can either leave this credit in your account and we apply it toward your future listing fees, or you can contact us to request a refund of your Bid Hogs credit balance. You can't use credits to buy items on Bid Hogs.